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FAQs | Common Questions

Where are you based?

Our head office is in Melbourne, and our dressmakers work remotely. We’re an online Australian business. We have partner tailors across Australia for fittings if required.

Do you have a shop I can visit to try on dresses?

We do offer a space in Melbourne (only) to try on our dresses. 

Can I order now but hold off making it until closer to the wedding?

Yes, absolutely. No problem for both custom made or our designs. 

How do I get measured?

You can do your measurements at home, with a friend or your mum to help you. We provide a very simple measuring guide to follow, all you need is a tape measure. However you can go to our partner tailor to have these taken if you prefer.

Can I pay by installments?

Yes you can. After you have paid your deposit you can pay the remainder in smaller amounts if it suits you, as long as the full amount is paid before the dress is posted to you. We also have AfterPay. 

Can you provide fabric samples?

No. Our dresses are made to order so we don’t have the fabric in stock. We can assure you we use quality fabrics in our dresses. If we do have some fabric for your dress style we may be able to provide for you.

Do you offer a fitting service?

We can offer a fitting service within Melbourne, Brisbane, Adelaide, Brisbane, and Auckland. We also create mockup/sample dresses for you to wear and fit to ensure you’re happy with the design. We’ll then create your dress with the selected fabrics. This assists with making sure your dress fits correctly.

Do you do alterations?

Yes, we have partner tailors across Australia, however we don’t specifically. 

Why can't you quote me for alterations?

It is impossible to fully know what you might require. You may need to make adjustments with the tailor to ensure your dress fits perfectly, this has nothing to do with how the dress is made, but how it sits on your body. Alternatively, you may require very few changes which require a lower budget. 

What happens if I change my mind?

We don’t offer refunds for change of mind. You will be required to pay the whole amount owed on your dress. We are unable to resell your dress as it’s custom-made to your measurements and design requirements. 

What if my dress doesn't match the design brief?

If we agree that it doesn’t match the design brief we will remake your dress. 

If you didn’t find your question here, please don’t hesitate to get in touch. We’d love to hear from you!